These Terms and Conditions set out the basis on which Cleaners W5 provides cleaning services to residential and commercial customers. By making a booking, using our services, or allowing our cleaners access to your premises, you confirm that you have read, understood, and agreed to these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings given below:
Company means Cleaners W5, the cleaning service provider.
Client means any individual, business, or organisation that books or receives services from the Company.
Premises means the property or location at which the services are to be carried out.
Services means any cleaning, housekeeping, or related services supplied by the Company to the Client.
Cleaner means any employee, subcontractor, or representative engaged by the Company to deliver the Services.
Agreement means the contract formed between the Company and the Client, comprising these Terms and Conditions and the specific details of a confirmed booking.
The Company provides domestic and commercial cleaning services, which may include regular cleaning, one-off deep cleaning, end of tenancy cleaning, after builders cleaning, and other related services as agreed at the time of booking.
The specific scope of work, including areas to be cleaned, type of service, estimated duration, and any special requests will be agreed during the booking process. The Company reserves the right to refuse or withdraw services where the Premises are deemed unsafe, unsanitary beyond reasonable expectation, or where the scope requested is not feasible within the time or price agreed.
Bookings may be requested by the Client through the Company’s chosen communication and booking methods. A booking is not confirmed until the Company has accepted the request and provided confirmation details such as date, time, location, type of service, and applicable charges.
The Client must provide accurate and complete information at the time of booking, including access arrangements, property type and size, parking information, and any specific requirements or restrictions. The Company may adjust the quoted price or service duration if the information provided is incomplete or inaccurate.
The Company will use reasonable efforts to allocate the same Cleaner for recurring bookings, but continuity cannot be guaranteed. The Company may substitute a Cleaner where necessary without prior notice, provided that the quality and nature of the Services are not materially affected.
The Client is responsible for providing safe and reasonable access to the Premises at the scheduled time of the booking. This may include arranging suitable keys, codes, concierge permissions, or on-site access.
If the Cleaner is unable to gain access to the Premises at the scheduled time due to the Client’s act or omission, the visit may be treated as a late cancellation and the relevant fee may apply. Time spent waiting for access may be deducted from the scheduled cleaning time.
The Client must ensure that basic utilities such as electricity, running water, heating where necessary, and adequate lighting are available. Where such utilities are not available, the Company may refuse to perform the Services and may charge a cancellation or call-out fee.
The Client agrees to:
Ensure the Premises are reasonably tidy and accessible so that cleaning can be carried out efficiently.
Secure and store valuable, fragile, or irreplaceable items safely before the Cleaner arrives.
Inform the Company of any known hazards, defects, alarms, or security systems at the Premises.
Provide accurate instructions regarding pets, specific cleaning products, and any sensitive surfaces or materials.
Not directly employ or engage any Cleaner introduced by the Company for private work without the prior written consent of the Company.
The Company’s prices are stated in pounds sterling and may be quoted on an hourly, per-visit, or fixed-fee basis, depending on the type of service. All prices are provided before confirmation of the booking. The Company reserves the right to review and update its rates periodically.
Payment is due in accordance with the payment terms confirmed at booking. This may include advance payment, payment on the day of service, or periodic billing for regular services. The Company may require a deposit for certain services, such as end of tenancy or extensive deep cleaning.
Payment methods accepted are those notified by the Company, which may include card payments, bank transfers, or other approved methods. Cash payments directly to Cleaners are not encouraged and, where permitted, must still comply with the Company’s instructions.
Where payment is not received when due, the Company reserves the right to suspend further services, charge interest at the statutory rate on overdue amounts, and recover reasonable costs incurred in seeking payment.
The Client may request changes to the date, time, or type of service, subject to availability and reasonable notice. The Company will use reasonable efforts to accommodate such changes but cannot guarantee specific times or Cleaners.
If the Client wishes to cancel or reschedule a booking, the Client must provide adequate notice as specified by the Company at the time of booking. Where insufficient notice is given, the Company may charge a cancellation fee, which may be up to the full cost of the scheduled service.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, such as illness, severe weather, transport disruption, or emergencies. In such cases, the Company will offer an alternative appointment. The Company will not be liable for any losses arising from such cancellations, beyond refunding any pre-paid amounts for the affected booking.
The Company aims to provide a professional and reliable cleaning service. The Client is asked to inspect the work as soon as reasonably possible after completion of each visit.
If the Client is dissatisfied with any part of the Service, the Client must notify the Company as soon as possible and within a reasonable time frame, giving clear details of the issue. The Company may arrange a revisit or take other reasonable steps to address genuine service concerns, at its discretion.
Complaints reported more than a reasonable period after the service was performed may be harder to investigate and resolve, and the Company reserves the right to decline remedial work or compensation where delay has prejudiced fair assessment.
The Company adheres to applicable health and safety standards. Cleaners are instructed to use cleaning products and equipment in a safe and responsible manner. However, the Client must inform the Company of any specific risks at the Premises, including hazardous materials or unusual conditions.
The Client must treat Cleaners with respect and must not subject them to abusive, discriminatory, or threatening behaviour. The Company may immediately terminate Services where a Cleaner is subjected to such conduct or where safety is at risk.
Cleaners are not permitted to undertake tasks that could put their health and safety at risk, including lifting excessively heavy items, using unsafe ladders, or performing work outside the agreed scope. The Client must not request or pressure Cleaners to undertake such tasks.
The Company complies with relevant waste and environmental regulations when providing cleaning services. Standard household waste generated in the course of cleaning will be collected and placed in the Client’s designated bins or waste containers on site.
The Company does not routinely remove waste from the Premises unless expressly agreed as part of a specific service. Certain types of waste, including hazardous materials, sharp objects, clinical waste, electrical items, and large bulky items, may not be handled or removed by the Cleaner. The Client remains responsible for arranging proper removal and disposal of such items through appropriate licensed waste carriers or local authority services.
The Client must ensure that existing waste facilities at the Premises, such as bins and recycling containers, are clearly accessible. Where the Client requests assistance with segregating recyclables, the Company will use reasonable efforts to comply, subject to the practical constraints of the service.
The Company encourages the use of environmentally considerate products and may supply such products where appropriate. However, the Client may request specific products, provided they are safe and compliant with relevant regulations. The Company reserves the right to refuse the use of products that are hazardous, unlabelled, or unsuitable for professional use.
Unless otherwise agreed, the Company will determine whether to use its own equipment and cleaning materials or those provided by the Client. The Client must ensure that any Client-supplied products or equipment are safe, fit for purpose, and in good working order.
The Company is not liable for any damage or poor results arising from defective or inappropriate products or equipment supplied by the Client, or from following the Client’s specific instructions against the Company’s advice.
The Company will take reasonable care when providing Services. If damage occurs that the Client believes was caused by a Cleaner, the Client must report it to the Company as soon as possible, providing supporting details and, where available, photographs.
The Company may at its discretion arrange repair, replacement, or reimbursement for confirmed damage directly caused by the negligence of a Cleaner, subject to fair wear and tear, age, pre-existing condition, and reasonable depreciation.
Liability is excluded for damage to items that are inherently fragile, of sentimental or disproportionate value, not properly secured, or not disclosed as being particularly delicate. The Client is advised to put away items such as jewellery, artwork, antiques, and cash before the Cleaner’s visit.
Where keys, fobs, or codes are provided to the Company, these will be handled with reasonable care and security. The Company’s liability for loss of keys is limited to the direct cost of reasonable key cutting or lock replacement, subject to evidence and proportionality.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot legally be excluded.
Subject to the above, the Company’s liability to the Client arising out of or in connection with the provision of Services is limited to the total amount paid or payable for the specific booking or series of bookings giving rise to the claim.
The Company is not liable for:
Any indirect or consequential losses, including loss of profit, income, opportunity, or enjoyment.
Normal wear and tear, pre-existing damage, or defects in the Client’s property or belongings.
Failure to provide Services due to events beyond the Company’s reasonable control, such as accidents, severe weather, acts of third parties, or utility failures.
The Company maintains appropriate insurance cover in respect of public liability and, where applicable, employer’s liability, in connection with the provision of Services. Details of cover may be provided on reasonable request. Insurance is subject to policy terms, conditions, and exclusions, and any claim must be notified to the Company promptly.
The Company collects and processes personal data about Clients for the purposes of managing bookings, delivering Services, processing payments, handling enquiries, and complying with legal obligations. The Company takes reasonable steps to protect personal data against unauthorised access, loss, or misuse.
Personal data will only be shared with third parties where necessary to deliver the Services, process payments, or meet legal requirements, or where the Client has otherwise consented. The Client may request access to, correction of, or deletion of personal data, subject to applicable data protection laws and legitimate business needs.
For ongoing or regular cleaning arrangements, either party may terminate the Agreement by giving the notice period specified at the time of booking. If no specific period is stated, a reasonable notice period will apply.
The Company may immediately terminate or suspend Services where the Client is in material breach of these Terms and Conditions, including non-payment, abusive behaviour, unsafe conditions, or misuse of the Services.
The Company may update these Terms and Conditions from time to time. The version in force at the time of a booking will apply to that booking. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the Services, are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Agreement between the Company and the Client is personal to the Client and may not be assigned or transferred without the Company’s prior written consent. The Company may assign or subcontract its rights and obligations under the Agreement, provided that this does not materially affect the nature of the Services.
These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior discussions, correspondence, or understandings.
Book the most trustworthy cleaners W5 service by just calling us today. We always strive for perfection that's why we are the most recommended cleaning company in Ealing.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(69)