This Privacy Policy explains how Cleaners W5 collects, uses, stores and protects personal data relating to its customers and prospective customers in the service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Cleaners W5 customers located in our operating area, regardless of the method you use to contact us or book services.
Cleaners W5 is a cleaning service provider offering domestic and commercial cleaning services in the local area. For the purposes of data protection law, Cleaners W5 is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
We may collect and process the following categories of personal data about you when you enquire about or use our services:
Identification and contact details, such as your name, postal address, and any other contact details you provide to us.
Service and booking information, such as the type of cleaning service requested, property details relevant to the service, frequency of cleaning, and any special instructions you give us.
Billing and payment information, such as records of payments made to us and invoices issued. We do not store full payment card details; where card payments are processed through a payment provider, that provider may process your card details securely on our behalf.
Communication records, such as emails, messages and notes of telephone conversations or enquiries, including any feedback or complaints you send us.
Usage information, such as how you interact with our website or online booking tools, including date and time of visits and pages viewed, where this is collected via essential or analytics technologies.
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:
Performance of a contract. We process your personal data when it is necessary to enter into or perform a contract with you, such as arranging and delivering cleaning services, managing appointments, and handling billing.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights. Examples include managing our business operations, improving our services, keeping records of past work, and responding to general enquiries.
Legal obligations. We process your personal data where we must comply with applicable legal and regulatory requirements, such as tax, accounting, and record keeping obligations.
Consent. In limited circumstances, we may rely on your consent, for example for certain categories of optional marketing. Where we rely on consent, you have the right to withdraw it at any time.
We use the personal data we collect about you for the following purposes:
To provide cleaning services, including handling enquiries, confirming bookings, scheduling cleaners, and tailoring services to your property and instructions.
To manage customer relationships, including communicating with you about ongoing services, responding to queries, handling complaints, and obtaining your feedback.
To process payments and maintain financial records, including issuing invoices, confirming payments received, and maintaining appropriate business and tax records.
To operate, maintain and improve our services and website, including monitoring usage patterns, planning capacity and improving how we deliver our services.
To protect our business and prevent misuse, including verifying identity in appropriate cases, preventing fraud, and ensuring the security of our systems and premises.
To comply with legal and regulatory obligations, including obligations relating to tax, accounting and consumer protection.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.
Customer and booking records are generally retained for a period that allows us to manage our relationship with you, handle any complaints or disputes, and comply with statutory limitation periods for legal claims.
Financial and transaction records are retained for the legally required period for tax and accounting purposes.
Communications and enquiry records are retained for as long as needed to respond to you and to maintain appropriate records of our dealings with you, and then deleted or anonymised in line with our retention practices.
When personal data is no longer required for the purposes set out in this Privacy Policy, we will securely delete it or irreversibly anonymise it so that it can no longer be linked to an identifiable individual.
We do not sell your personal data. We only share it when necessary and in accordance with data protection law.
We may share your personal data with trusted third party service providers who act as data processors on our behalf. These may include:
Information technology, hosting and cloud storage providers who help us store and manage our data securely.
Payment processing providers who process card or online payments for services you purchase from us.
Customer management and booking tools used to schedule appointments, manage customer accounts, and communicate with you.
Professional advisers, such as accountants or legal advisers, where necessary for business management, legal advice and compliance.
Where we use processors, we require them to act only on our instructions, to keep your data secure and confidential, and to comply with applicable data protection laws.
We may also share your personal data where required by law, to comply with a regulatory or legal obligation, or to protect our rights, property or safety, or that of our staff, customers or others.
Some of our service providers may be located outside the United Kingdom or may store data on servers located in other countries. Where this results in transfers of personal data to countries that do not provide the same level of data protection as the United Kingdom, we will ensure that appropriate safeguards are in place, such as contractual clauses approved for use in international data transfers, so that your personal data remains protected.
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricted access to personal data, secure storage systems, and regular review of our security practices. While no system is completely secure, we work continuously to protect your data and to keep our security measures up to date.
As a customer or prospective customer of Cleaners W5 in our service area, you have a number of rights over your personal data, subject to certain conditions and exceptions under data protection law.
Right of access. You can ask for confirmation of whether we process your personal data and request a copy of that data.
Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of data you believe to be incorrect.
Right to object. You can object to processing based on our legitimate interests where you consider that your rights and interests override our own. You also have the right to object at any time to direct marketing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
We will respond to all valid requests in accordance with applicable data protection law. We may need to verify your identity before completing your request and may be entitled to refuse or limit a request in certain circumstances.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. When we make changes, we will update the date of the latest version and take appropriate steps to inform you where necessary. We encourage you to review this policy periodically to stay informed about how we handle your personal data.
Book the most trustworthy cleaners W5 service by just calling us today. We always strive for perfection that's why we are the most recommended cleaning company in Ealing.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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