This Health and Safety Policy sets out how Cleaners W5 manages the wellbeing of its cleaners, clients and the public while providing cleaning services in homes, offices and commercial premises. Our aim is to prevent accidents, protect health and ensure safe, efficient cleaning in every property we attend.
Cleaners W5 is committed to maintaining safe working conditions and safe systems of work for all cleaning staff and to providing adequate information, instruction, training and supervision. We will identify and control health and safety risks arising from our activities, consult with workers on health and safety matters, and review this policy regularly to ensure it remains effective and relevant.
Our key objectives are to minimise accidents and incidents, reduce exposure to hazardous substances, promote good ergonomic practice, maintain high standards of cleanliness without compromising safety, and comply with all relevant health and safety legislation and recognised industry guidance.
The company management holds overall responsibility for health and safety. Management will ensure that risk assessments are carried out, safe working procedures are developed and implemented, and that suitable training and equipment are provided. Supervisors are responsible for monitoring day-to-day compliance with this policy, reporting hazards, and supporting cleaners in following safe practices.
Every cleaner has a duty to take reasonable care of their own health and safety and that of others who may be affected by their work. Cleaners must follow the training and instructions provided, use equipment correctly, wear the required personal protective equipment, report hazards, accidents and near misses, and cooperate fully with management to maintain a safe working environment.
We undertake and maintain risk assessments for typical cleaning tasks, including domestic and commercial cleaning, floor care, kitchen and bathroom cleaning, high-level dusting and waste handling. Where appropriate, site-specific risk assessments are produced before starting regular work at new premises or when there is a significant change in working conditions.
From these risk assessments we develop safe systems of work. These include clear instructions on the correct use of cleaning equipment, safe handling and dilution of cleaning chemicals, procedures for working at height using steps or small ladders, safe manual handling of furniture and equipment, and control measures for working in occupied properties, including homes with children, older people or pets.
All cleaners receive induction training before starting work. This covers our health and safety policy, emergency procedures, accident and incident reporting, manual handling, chemical safety, use of personal protective equipment and safe use of cleaning machinery. Additional training is provided where tasks involve particular risks, such as floor machines or specialist stain removal.
Supervisors monitor new and existing cleaners to ensure safe practices are being followed. Where unsafe behaviour or knowledge gaps are identified, further instruction and support are provided. Training is refreshed periodically and whenever equipment, products or working methods change.
Only approved cleaning products supplied or authorised by Cleaners W5 may be used while working. We obtain and keep safety data sheets for relevant products and use them to assess risks and define control measures. Chemicals are stored securely and transported safely to client premises to prevent leaks, spills and unauthorised access.
Cleaners receive training on correct dilution, labelling and application of chemicals, avoiding mixing products, ensuring good ventilation and washing hands after use. Protective gloves and other required personal protective equipment must be worn as instructed. Any spills are cleaned up promptly and safely using appropriate materials and methods.
Personal protective equipment is provided where risks cannot be adequately controlled by other means. This may include protective gloves, aprons, eye protection, masks or other items depending on the task. Cleaners are required to use the PPE provided, keep it in good condition and report any loss or damage immediately so it can be replaced.
To reduce the risk of strains and injuries, manual handling training is provided. Cleaners are instructed to avoid lifting heavy items alone wherever possible, to request assistance when required, and to use safe lifting techniques such as bending the knees and keeping loads close to the body.
We encourage the use of extendable tools for high or awkward areas, regular changes of posture during repetitive tasks, and sensible pacing of work to prevent overexertion. Heavy equipment is selected and maintained with ergonomics in mind to reduce the physical strain on cleaners.
All cleaning equipment, including vacuum cleaners, floor machines and extension leads, is selected, maintained and inspected to ensure it is safe for use. Cleaners are trained in correct operation and pre-use checks. Damaged or faulty equipment must not be used and should be reported immediately for repair or replacement.
When using electrical equipment, cleaners must avoid trailing cables across walkways where they might create trip hazards, keep plugs and sockets dry, and switch off and unplug equipment before cleaning or adjusting it.
When working in homes, offices or shared buildings, cleaners must act with courtesy and professionalism while prioritising safety. Entrance and exit routes must be kept clear, warning signs or cones used where floors are wet, and cleaning activities planned to minimise disruption and hazards to occupants and visitors.
Confidentiality and client property must be respected at all times. Doors and windows should be secured as agreed with the client when leaving the premises, and any concerns about security, damage or hazards must be reported promptly.
All accidents, injuries, near misses and significant hazards must be reported to management as soon as possible so they can be recorded and investigated. We aim to identify underlying causes and implement corrective actions to prevent recurrence.
Cleaners receive guidance on what to do in emergencies, including fire, serious injury, gas or water leaks and electrical hazards. They must familiarise themselves with escape routes and assembly points in buildings where they work regularly and follow client procedures where applicable.
Cleaners W5 monitors health and safety performance through incident reports, inspections, feedback from cleaners and clients, and periodic review of risk assessments and procedures. This policy is reviewed regularly and updated when necessary to reflect changes in legislation, industry best practice, our services or the nature of the premises we clean.
By working together and following this Health and Safety Policy, Cleaners W5 aims to ensure that all cleaning work is carried out safely, responsibly and to a high professional standard throughout our service area.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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